Terms and Conditions

Postage

Most items are sent via Royal Mail by 2nd class post, which take between 2-3 working days for delivery. If you purchase one or two balls of yarn, this will be sent vacuum packed, this means that the yarn will fit through the letter box and reduces the postage costs for you.  Heavier parcels may be sent either by Royal Mail or Courier and we reserve the right to select the most appropriate carriage. In some circumstances, parcels may be split over two packages. 

Collection in Person

If you order online and select local collection, we will email or telephone to let you know that your order is ready to be picked up. Collection from the Wednesday Market, Shoreham Centre is only available every fortnight, between 9-12pm.

You can also  collect from us at Many Hands, Draper's Yard between Tues-Sat, 10am-4pm. 

 

International Postage

Unfortunately, we don't currently offer international postage
 

Delivery

Most items are kept in stock ready for immediate dispatch and will usually be posted the same working day if purchased before 2pm. However, please allow 1- 5 days for dispatch as some stock may have to be ordered in.  In the event that we are unable to fulfill your order (where items are out of stock at our suppliers), we will contact you at the earliest opportunity. Where we are unable to process your order due to items being out of stock,  we will arrange an immediate refund.

 

Items Lost or Missing

Most items are usually delivered safely and without any problems, usually within 2-3 days, depending on the delivery method chosen.  If an item does not arrive, please allow 10 working days from the date of posting  before contacting us to report an item missing. We cannot get any information from Royal Mail before this and therefore cannot provide a refund or replacement before this time. These are guidelines set out by Royal Mail and are unfortunately outside of our control. Often, the parcels are in the Royal Mail delivery system and are simply delayed. All parcels are sent tracked and a tracking number will be added to your order once it has been dispatched. Rest assured, we will do everything we can to resolve any delivery problems as quickly as possible.

Pre-posted Order Cancellation
If the order hasn't been dispatched, you can cancel the order at any time and receive a full refund.

 

Cancellation/Refunds

If your order has already been posted but you change your mind, you have up to 14 days from receiving your order to return the items to us. Please note that goods must be returned in a perfect, saleable condition. If you have received any items as part of a special offer or promotion as part of your order, these must also be returned. Customers are responsible for the cost of returning the items to us and we recommend that you obtain a Certificate of Posting from the Post Office. We cannot be held responsible for refunding returned items that get lost in the post on their return and in these circumstances, you will have to make a claim against the Post Office. Once we have received the goods back, we will issue a refund within three days of their return. In the event that we make a mistake with your order (such as sending the wrong item) we will issue a full refund, including the cost of return postage.
 

Back Orders
Whilst we make every effort to make sure we only display items that are in stock (unless pre-order is stated) some high turn over items may sometimes be temporarily unavailable. If any of the goods you have selected are not in stock, we will contact you immediately  with the option to cancel your order or wait for new stock to arrive. Please ensure you supply us with an e-mail address and day time phone number when placing your order so that we can contact you should we need to. If you choose to wait for out of stock items this could increase the delivery time stated above.

 

Quality of Service
Customer service is very important to us and we make every effort to provide our customers with a first rate service. If you have any problems please contact us and we will try our best to assist you.

Payment Security
All payment transactions are handled and processed by Paypal; we do not store or handle your card details. You do not need a Paypal account in order to make a purchase.

Disclaimer
Whilst we try to ensure our photographs are a true representation of the item, these photos are intended to be used  as a guidance only. Computer screen resolutions and other factors can affect the image and colour can vary from screen to screen, so please bear this in mind when viewing the photos.

Any questions?

Please feel free to contact us either by email at knitwitswool@yahoo.co.uk, telephone on 01903 529294 or by filling in the contact form via the  website. We will get back to you as soon as we can.